Support Specialist 

Job Description

Responsibilities

• Respond to customer questions and support requests in a timely and professional manner
• Troubleshoot issues related to wallet access, transactions, policies, and approvals
• Identify whether an issue is caused by user error, a policy restriction, or a system fault
• Use logs and dashboards to check transaction and approval statuses
• Own support tickets from the initial response through investigation and resolution
• Escalate complex technical issues to the appropriate internal team
• Keep customers informed until their issue is fully resolved
• Create and update support documentation as new issue patterns emerge
• Identify recurring problems and share feedback with the product team

Qualifications

• Strong written and spoken English
• Good communication and customer-handling skills
• Basic understanding of blockchain, wallets, transactions, or digital asset payments
• Strong troubleshooting and problem-solving abilities
• Comfortable working with logs, dashboards, and support tools
• Ability to remain calm and communicate clearly while handling customer issues
• Ability to manage multiple support requests and prioritize tasks
• Basic knowledge of AI agents or automated transactions is an advantage

Education

• Minimum Class 12 or Year 12 qualification required
• A BCA, B.Tech, B.Sc. in IT or Computer Science, diploma, or another related qualification is preferred but not mandatory

Experience

• One to two years of experience in customer support, technical support, fintech, payments, crypto, or wallet support is preferred
• Freshers with strong communication skills, technical aptitude, and a willingness to learn are also welcome to apply

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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