Customer Success Representative / Account Manager

Job Description

Responsibilities

• Serve as the primary point of contact for assigned customer accounts
• Build and maintain long-term client relationships through proactive communication.
• Manage the customer lifecycle, including onboarding, adoption, retention, and renewals.
• Resolve customer inquiries and escalations while ensuring timely follow-up.
• Collaborate with Operations, Sales, and internal support teams to deliver exceptional customer experiences.
  

Minimum Requirements:

• Minimum 5 years of experience in Customer Success, Account Management, Client Services, or a related customer-facing role.
• Demonstrated success managing business-to-business (B2B) customer relationships.
• Excellent verbal and written communication skills in English.
• Strong problem-solving, negotiation, and conflict-resolution skills.
• Experience using CRM platforms such as Salesforce, HubSpot, or similar systems
• Comfortable working with U.S.-based customers and collaborating across global time zones.
  

Preferred Requirements:

• Familiarity with AI-powered productivity tools such as ChatGPT, Claude, or Microsoft Copilot.
• Experience supporting logistics, supply chain, transportation, or 3PL customers.
• Experience working with international or U.S.-based clients
• Bachelor’s degree in Business, Marketing, Communications, or a related field
• Experience with customer success metrics, renewals, and account growth strategies

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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