Account Manager

Job Description

Responsibilities

Client Relationship Management

• Serve as the primary liaison between assigned U.S. healthcare clients and Benchmark operational teams.
• Develop and maintain strong working relationships with physicians, practice administrators, office managers, and key stakeholders.
• Lead recurring operational meetings, client reviews, and revenue cycle performance discussions.
• Communicate revenue cycle findings, recommendations, and action plans in a professional and client-focused manner.
• Proactively identify client concerns, reimbursement risks, aging trends, and operational challenges before they escalate.
• Partner with leadership and operational teams to support client satisfaction, retention, revenue performance, and continuous process improvement.
  

Revenue Cycle Performance Oversight

• Maintain ownership of assigned client revenue cycle performance and accounts receivable outcomes.
• Monitor and analyze key performance indicators, including:
  • Accounts Receivable
  • Days in A/R
  • Aging Inventory
  • Collection Rates
  • Net Collection Percentage
  • Denial Rates
  • Clean Claim Rates
  • First-Pass Resolution Rates
  • Underpayment Trends
  • Payer Performance Metrics
• Review revenue cycle trends and recommend strategies to improve reimbursement and cash flow.
• Review outstanding A/R inventories and identify opportunities to accelerate collections.
• Analyze payer issues impacting reimbursement and resolution timelines.
• Identify root causes of denials, payment variances, and A/R delays and coordinate corrective action plans.
• Escalate reimbursement concerns and collaborate with operational teams to drive resolution.

Cross-Functional Leadership

• Collaborate closely with Billing, Coding, Accounts Receivable, Payment Posting, Credentialing, Prior Authorization, and Patient Advocacy teams.
• Ensure alignment between client expectations and operational execution.
• Coordinate resolution of escalated payer issues, denials, appeals, reimbursement challenges, and high-priority client concerns.
• Support onboarding activities, workflow implementation, process improvement initiatives, and client-specific projects.
• Promote effective use of available technology and automation tools to improve operational efficiency.
  

Experience

Required Qualifications

• Minimum five (7) years of experience in U.S. Healthcare Revenue Cycle Management.
• Minimum two (2) years supporting physician practices, medical groups, ambulatory providers, or healthcare management organizations.
• Associate’s degree, bachelor’s degree, or relevant healthcare certification preferred.
• Previous client-facing experience in account management, operations management, revenue cycle management, or relationship management.
• Demonstrated experience managing accounts receivable performance and revenue cycle improvement initiatives.

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