Enterprise Account Manager

Job Description

Responsibilities

• Develops and executes account business plans including transactional and strategic initiatives to grow the organization’s business.
• Builds strong professional working relationships with clients maintaining a high level of customer loyalty and developing a deep understanding of clients’ needs.
• Utilizes consultative-selling techniques to identify and advance growth opportunities within existing accounts and align the organization’s capabilities to client business and IT priorities.
• Anticipates client needs and facilitates solution development in collaboration with cross-functional teams and industry experts.
• Leads contract negotiations, pricing discussions, and contract renewals to ensure favorable terms for both the client and the organization.
• Builds and maintains sales pipeline activity while achieving and/or exceeding revenue and margin quotas using margin management techniques.
• Provides feedback to internal teams based on client interactions to improve products, services, and processes.
• Prepares regular reports and presentations for both internal stakeholders and the client to share regular updates on deliverables, roadblocks, etc.
• Seeks opportunities to enhance the overall account management process and contribute to best practices within the account management team.
  

Education & Experience Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in customer relationship management, account management, or a related field or an advanced degree with 3-5 years of work experience.

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