Manager,Small Medium Business Telesales

Job Description

Responsibilities

• How You’ll Make an Impact  
• Lead, coach and develop Telesales Supervisors to drive their teams toward achieving sales targets and improving customer relationships
• Design, execute and monitor outbound lead strategies to optimize contacts and maximize list yield and penetration
• Conduct weekly call monitoring to identify performance gaps and provide actionable feedback to Supervisors and Telesales Representatives
• Partner with Operations and training teams to deliver ongoing, effective training that builds sales skills and bench strength
• Set goals and track progress for assigned teams, implementing corrective actions and standard operating procedures as needed
• Develop programs and practices that motivate and recognize employees while supporting recruitment and rapid backfilling of vacancies
• Oversee the implementation of new products, campaigns and technologies, delivering timely information and process improvements across departments
  

Working Conditions  

• Office environment requiring extended periods seated with telephone headset and computer
• Exposure to moderate noise levels
  

Required Qualifications  

What You’ll Bring to Spectrum  

Education  

• Bachelor’s degree in Marketing, Business or related field or equivalent experience
  

Experience  

• 2+ years sales experience in MSO or telecommunications industry
• 4+ years management experience
• Experience with customer interaction in a business-to-business setting
• Proven call center sales management experience
  

Skills  

• Ability to read, write, speak and understand English
• Ability to lead and motivate high-performing sales teams while providing solutions for customers
• Knowledge of commercial Internet, video, data and telephone products and services
• Adaptable to flexible schedules based on business needs
• Analytic approach to performance management
• Ability to use Excel
• Ability to work independently; highly motivated and detail-oriented
• Highly effective analytical, decision-making, and problem solving skills
• Ability to communicate orally and in writing in a clear, concise and professional manner
• Ability to prioritize multiple projects and tasks and meet tight deadlines; highly effective multi-tasking ability
• Highly effective decision maker
• Collaborate effectively with all employees across disciplines and levels
• Ability to use a personal computer and demonstrate proficiency with software applications including Word, Excel, PowerPoint, Visio, Outlook, etc. for the purposes of communicating, data analysis, and reporting
  

Skills

Preferred Qualifications

• Familiarity with ICOMS, CSG, Salesforce or other call tracking software

Here, our employees don’t just have jobs, they’re building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
#GraphicDesignJobsOnline
#WebDesignRemoteJobs
#FreelanceGraphicDesigner
#WorkFromHomeDesignJobs
#OnlineWebDesignWork
#RemoteDesignOpportunities
#HireGraphicDesigners
#DigitalDesignCareers
# Dynamicbrand guru