Business Development Manager

Job Description

Key Responsibilities

Sales and Business Development Support

• Work closely with the Founders to progress leads and opportunities generated through their networks and business development activities.
• Take ownership of follow-up activities across the sales pipeline.
• Coordinate discovery meetings, presentations, proposals, commercial discussions, and agreed next steps.
• Maintain consistent communication with prospective clients and partners throughout the sales process.
• Identify client needs and connect them with the most appropriate solution.
• Help move qualified opportunities from initial engagement through to commercial agreement and handover.
• Ensure sales activities, notes, commitments, and next steps are accurately recorded in the CRM.

Channel and Partner Management

• Support the development of value-added reseller, referral, and channel-partner network.
• Build trusted, long-term relationships with partners across Australia and selected international markets.
• Understand each partner’s business model, customers, priorities, and potential opportunities.
• Maintain regular communication with partners and ensure agreed actions are completed.
• Assist partners in positioning and communicating services effectively.
• Identify opportunities to strengthen partner engagement and generate additional pipeline.
• Coordinate internal resources required to support partner-led opportunities.

Relationship Management

• Serve as a responsive and credible point of contact for prospective clients and partners.
• Build rapport with stakeholders through commercially relevant, consultative conversations.
• Develop a clear understanding of client challenges and demonstrate how can add value.
• Maintain relationships beyond the immediate transaction to support repeat and referral business.
• Represent professionally at meetings, networking activities, and relevant industry events.

Sales Operations and Reporting

• Maintain accurate and current pipeline information.
• Monitor opportunities, follow-up dates, sales stages, and outstanding actions.
• Provide the Founders with regular updates on pipeline progress, partner activity, risks, and priorities.
• Support the preparation of proposals, presentations, agreements, and sales documentation.
• Contribute ideas to improve the effectiveness and consistency of the sales and channel-management process.
• Coordinate a smooth handover of successful opportunities to the relevant delivery and operational teams.

Experience and Qualifications

• Three to five years of experience in business development, account management, relationship management, channel sales, or a similar client-facing role.
• Experience in a relationship-led industry such as recruitment, staffing, real estate, professional services, technology, or channel sales.
• Previous exposure to partner, reseller, referral, or channel-based business models is highly desirable.
• Demonstrated experience following up and progressing warm leads through a structured sales process.
• Proven ability to develop trusted relationships with clients, partners, and senior stakeholders.
• Experience supporting or working closely with founders, business owners, or senior sales leaders would be advantageous.
• Familiarity with CRM systems, sales pipelines, proposals, and commercial documentation.
• Relevant tertiary qualifications in business, sales, marketing, communications, or a related discipline are desirable but not essential.

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