Director

Job Description

Responsibilities

• Develop and execute the vision, strategy, and roadmap for enterprise IT to meet organizational objectives.
• Oversee and manage the global IT service desk, ensuring consistent, high-quality support across all regions.
• Lead, mentor, and develop a high-performing team of IT professionals dedicated to excellence.
• Drive operational success through measurable KPIs, SLAs, and process improvement initiatives.
• Collaborate with senior leaders to identify business needs and ensure seamless delivery of IT.
• Oversee vendor and partner relationships, including negotiations, performance monitoring, and issue resolution.
• Ensure compliance with regulatory requirements, corporate policies, and industry best practices.
• Manage IT budgets, forecasts, and resource allocations efficiently.
• Champion new technologies, automation, and innovative solutions that enhance the IT service portfolio.
• Communicate effectively with executives, stakeholders, and staff about service strategies and performance.

Qualifications

To perform this job successfully, an individual must be able to perform each duty satisfactorily.

The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities perform the duties.

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