Director Field Operations

Job Description

Responsibilities

• Oversees Field Operations activities across major geographies and operational areas.
• Drives and directs the largest teams or teams with the most complex and highly visible customers.
• Monitors performance metrics, including for service delivery and revenue / retention impact, identifying and resolving systemic and other significant issues.
• Defines and develops continuous improvement of customer engagement and service support practices.
• Provides customer, business and industry insight to resolve major situations with potentially significant service-level impact.
• Leverages all corporate resources, services and product offerings to increase share and maximize product / service effectiveness.
  

Qualifications

• 10+ years’ experience
• BS / BA Degree
• Individuals hired into DOT regulated positions must be able to meet and maintain the requirements under the Company’s DOT program, including successfully complete and pass a road test examination, driver’s record safety review, drug testing, DOT physical, and past employer safety performance history. In accordance with DOT policy, the Company retrieves driving records and randomly tests for illegal substances.
• Required to sit, use hands, talk and hear.
• May be required to lift up to ten pounds.
• Required to use close and color vision and to adjust focus.
• Core Competencies
• Committed: Values each customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations

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