Technical Support Analyst

IT Support
Remote
August 31, 2026
Full Time
Application ends: November 30, 2026
Apply Now

Job Description

Joining our Technical Support Team

We are looking for people who have a passion for I.T. and are looking for a stepping stone to kick-start their I.T. career. As part of our front-line team, you will be tasked with ensuring our customers continue to receive the best customer service and technical support in the industry, while providing a timely resolution to issues raised by our customers.

The position

  • Monitor and respond to service alerts
  • Diagnose issues with domain names
  • Performing Linux and cPanel server administration and troubleshooting
  • Assist customers with technical support enquiries, via phone, live chats, and/or emails
  • Flexibility is key, as this is a permanent full-time position, on a 24/7 rotating roster.

The right person

As this is an entry-level position, previous experience is not a requirement, as we provide comprehensive training to successful candidates. Although previous experience is not required, a love and a good understanding of technology will take you far.

To be the best in this role, we are looking for people with the following attributes:

  • A passion for technology (cyber security, gaming, PC building, etc.)
  • The ability to absorb information and learn quickly
  • Efficient problem-solving skills
  • A positive attitude towards our customers and service delivery
  • Attention to detail

Any previous experience in the following areas would be highly regarded:

  • cPanel (WHM) control panel
  • Domain names
  • DNS
  • FTP, SSH and email protocols such as POP3, IMAP and SMTP
  • Linux (CentOS) and VMware

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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