IT Support Officer

Job Description

Key responsibilities include:

• Provide first-line IT support across hardware, software, mobile devices, and business applications.
• Troubleshoot and resolve day-to-day technical issues, escalating complex matters to the managed service provider (MSP) when required.
• Support the onboarding of new employees, including workstation setup, user configuration, software installation, and equipment allocation.
• Manage Apple devices through Microsoft Intune, including enrolment, configuration, and ongoing support.
• Administer software licences, subscriptions, and user access requests.
• Coordinate IT equipment procurement and liaise with external vendors and service providers.
• Manage company drone devices, including setup, maintenance coordination, repairs, and reissue processes.
• Assist with GPS tracking systems across company vehicles and coordinate installations with external contractors.
• Monitor IT support requests and ensure timely resolution of incidents.
• Maintain IT asset records, technology inventory, and internal documentation.
• Assist with software testing, bug identification, and collaboration with the internal development team on business applications.

What you’ll need to succeed

• Previous experience in IT Support, Helpdesk, Service Desk, Desktop Support, or a similar technical support role, or a relevant IT qualification.
• Strong troubleshooting skills across Windows environments, Microsoft applications, hardware, and mobile devices.
• Exposure to Microsoft Intune or mobile device management solutions would be advantageous.
• Excellent communication and customer service skills, with the ability to support non-technical users.
• A proactive attitude and willingness to learn new technologies.
• Strong problem-solving skills and ability to manage competing priorities.
• Interest in software development, coding, or application support is highly desirable.
• Recent graduates and entry-level candidates are encouraged to apply.
• A positive attitude and strong cultural fit are considered just as important as technical capability.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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