Junior IT Support Officer

Job Description

Key Responsibilities

• Provide exceptional Level 1 – 3 support to staff, both remotely & onsite, ensuring adherence to service level agreements for various systems including POS, ERP, Telephony, Hardware, Software, Servers, Cloud Solutions, and Mobile Devices.
• Offer day-to-day support for Microsoft server operating systems, MS Office 365,Active Directory (Azure/On-Prem), Intune, & Defender environments.
• Conduct training sessions for store, wholesale departments, and head office staff on POS and Head Office systems as needed.
• Actively participate in key initiatives aimed at digital transformation, process automation, and improving the user experience.
• Implement and enforce IT security policies and procedures, contributing to security risk assessments, vulnerability assessments, and penetration testing.
• Proactively identify potential issues, propose solutions to mitigate risks, and identify opportunities for continuous improvement.
• Monitor Information Security risks, ensuring adequate protection for Flower Power, including risks associated with third-party suppliers and outsourcing.
• Collaborate with Flower Power IT staff, programmers, and other business personnel to efficiently provide support for IT platforms and applications.
• Develop and maintain comprehensive technical documentation as required.
• Demonstrate productivity and effective time management skills with minimal supervision, utilising job tracking systems.
• Provide after-hours IT support as part of the IT team’s after-hours support roster.

Skill & Experience

About You:

• Currently studying IT at TAFE/University or have recently completed an IT Traineeship or have equivalent work experience.
• The ability to handle multiple IT helpdesk and support enquiries both remotely and in person including but not limited to laptops, Points of Sale, PC’s, printers, telephone systems, alarm systems and Network Infrastructure.
• Strong technical aptitude and a genuine passion for technology.
• A willingness to learn and go above and beyond to grow your technical skills.
• Strong problem-solving and decision-making skills.
• An ability to work independently and collaboratively as part of a team.
• Flexibility to provide occasional after-hours support to address urgent outage issues.
• Have outstanding communication skills and attention to detail whilst managing multiple demands.
• Applicants with any knowledge of PowerShell, Windows Operating Systems, Microsoft 365 Suite, and Active Directory will be highly regarded.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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