Cloud Operations Engineer 

Job Description

Key Responsibilities

• Manage cloud services comprising Bupa’s Next Gen Voice Platform, including ownership of the AWS Landing Zone, AWS accounts, and key integrations. 
•  Perform cloud engineering tasks and projects, providing technical guidance and support to the product team. 
•  Ensure all services, activities, and deliverables comply with Bupa’s requirements, policies, and architectural principles. 
•  Focus on analysis, solution, and technical design activities, delivering high-quality documentation and realistic work estimates. 
•  Implement cloud infrastructure using Infrastructure as Code (IaC) tools such as AWS CloudFormation, Terraform, or similar. 
•  Automate deployment, monitoring, and maintenance processes to enhance efficiency, reliability, and scalability of cloud services. 
•  Integrate security best practices into the DevOps pipeline, ensuring all deployments meet Bupa’s security and compliance requirements. 
•  Perform regular security assessments and audits to identify and mitigate potential vulnerabilities.  Design, implement, and manage CI/CD pipelines to ensure rapid, reliable, and safe delivery of applications and services. 
•  Champion a culture of continuous improvement, encouraging the adoption of DevSecOps practices across the development and operations teams. 
•  Develop and implement robust monitoring, logging, and alerting frameworks to proactively detect and resolve issues. 
•  Lead incident response efforts, conduct root cause analysis, and implement preventative measures to avoid future incidents. 
•  Partner closely with business and technology stakeholders to understand requirements, priorities, and deliver high-quality services at pace. 
•  Continuously monitor and optimize system performance, ensuring the Contact Centre platform meets or exceeds performance SLAs. 

What you’ll need to make it possible

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 
•  AWS Certified Solutions Architect, AWS Certified Developer, or AWS Certified SysOps Administrator are preferred. 
•  7+ years of experience in software engineering, with a strong background in cloud-based systems. 
•  Experience with key AWS services such as AWS Lambda, Dynamo DB, EC2, S3, RDS, and IAM. 
•  Strong understanding and hands-on experience with Infrastructure as Code (IaC) tools such as AWS CloudFormation, Terraform, or similar. 
•  Proficiency in automating deployment, monitoring, and maintenance processes using CI/CD pipelines and related tools (e.g., Jenkins, GitLab CI/CD). 
•  Solid understanding of DevSecOps principles and practices, with experience integrating security into the DevOps pipeline. 
•  Understanding of Virtual Private Cloud (VPC), network connectivity, and security best practices (VPN, Direct Connect, etc.) when using AWS Connect in hybrid environments. 
•  Experience with cloud security, compliance, and governance, including performing security assessments and audits. 
•  Strong analytical and problem-solving skills, with a focus on solution design and performance optimization, Log Analysis and diagnostic tools. 

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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