Cloud Engineer, Senior Specialist

Job Description

Key Responsibilities

Cloud Platform Operations

• Provide senior-level operational support for cloud platforms and services running in AWS.
• Act as an escalation point for complex infrastructure, platform, networking, security, and deployment issues.
• Manage platform-impacting events, maintenance activities, and service restorations.
• Ensure cloud services meet established availability, performance, and operational standards.

Incident Management & Problem Resolution

• Lead technical triage and resolution activities during major incidents.
• Perform deep-dive troubleshooting across cloud infrastructure, networking, application integrations, and deployment pipelines.
• Drive root cause analysis and implementation of preventative actions.
• Partner with engineering teams to eliminate recurring operational issues and improve service resiliency.

Automation & Engineering

• Develop and maintain infrastructure-as-code solutions using CloudFormation, Terraform, and automation tooling.
• Improve operational efficiency through scripting, workflow automation, and self-service capabilities.
• Support CI/CD tooling (GitHub), deployment pipelines, and platform automation frameworks.
• Identify opportunities to reduce manual effort and operational risk through engineering solutions.

Observability & Platform Reliability

• Build and maintain monitoring, alerting, and observability capabilities using tools such as Splunk, CloudWatch, Honeycomb, OpenTelemetry, and related platforms.
• Improve monitoring coverage, alert quality, and operational dashboards.
• Analyse trends and recommend platform improvements to enhance system stability and performance.
• Support operational readiness, resiliency testing, and recovery exercises.

Governance, Risk & Security

• Ensure operational activities comply with enterprise security, risk, and change management standards.
• Support privileged access controls, cloud account governance, and infrastructure compliance requirements.
• Participate in audit responses, operational reviews, and security remediation activities.
• Maintain platform documentation, standards, runbooks, and knowledge articles.

Leadership & Collaboration

• Partner with engineering teams to define and promote cloud operational best practices.
• Mentor junior engineers and provide technical guidance across CloudOps and Infrastructure Operations teams.
• Contribute to skills development, knowledge sharing, and operational maturity initiatives.
• Support global operational coverage and participate in on-call and major incident rotations.

Required Qualifications

• 7+ years of infrastructure, cloud engineering, or platform operations experience.
• Advanced experience supporting AWS production platforms and services.
• Strong knowledge of:
  • EC2, ECS / Fargate, IAM, VPC Networking, CloudFormation, CloudWatch, S3, Lambda, API Gateway, Route 53
• Experience with CI/CD pipelines and DevOps tooling.
• Strong troubleshooting and incident management skills.
• Demonstrated ability to lead technical investigations and resolve complex issues under pressure.

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