Senior Customer Service Representative

Job Description

Responsibility：

• Handle and resolve complex, escalated customer cases across trading, compliance, and general inquiries with a user-first mindset. Your role is crucial in turning challenging situations into positive experiences by providing timely, accurate, and empathetic support.
• Develop a deep understanding of our platform and products to not only solve issues effectively, but also to guide and educate users — helping them trade with confidence and use our services seamlessly.
• Work closely with internal teams such as Product, Technology, and Risk to communicate user feedback, advocate for customer needs, and help improve the overall platform experience. Your insights will help shape a more user-friendly and reliable service.
• Maintain the highest standards of service quality in every interaction. Through professional communication and a patient, solution-oriented approach, you will build trust, strengthen user loyalty, and uphold our commitment to excellence in customer support.

Qualifications:

• Bachelor’s degree or above in related field
• 1+ years of working experience in fintech industry
• Professional working proficiency in English and Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Perfer experience in business process management and optimization
• Excellent problem-solving and communication skills
• Ability to work independently and collaboratively in a high-pressure, fast-paced environment

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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