Customer Service Representative

Job Description

The position 

• Efficiently triage inbound calls to direct customer inquiries to the appropriate team for timely resolution.
• Process and manage general customer-based billing tasks, including payments and invoice queries.
• Perform general corrections and updates related to domain names and registration details.
• Action and fulfil customer requests for account and service upgrades.
• Provide assistance and support for general hosting service enquiries.
• Manage and resolve customer account and billing enquiries across all communication channels, including phone, live chats, and emails.

The right person

As this is an entry-level position, previous experience is not a requirement, as we provide comprehensive training to successful candidates. Although previous experience is not required, a love and a good understanding of technology, and a knack for customer service will take you far.

To excel in this dynamic front-line role, you should possess:

• Enthusiasm for Technology: A genuine passion for I.T., whether your interest lies in cyber security, gaming, or PC building.
• A Dedication to Service: A positive attitude and commitment to delivering best-in-class service and timely, effective resolution of customer issues.
• Rapid Learning: The ability to absorb and quickly apply new information.
• Sharp Focus: Excellent attention to detail and efficient problem-solving skills.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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