Health & Genetics Customer Service Support Representative

Job Description

Responsibilities

• Answer high volume of inbound calls from patients, doctor’s office and/or private insurance carriers.
• Make outbound calls as requested to resolve open Patient AR and to resolve customer inquiries
• Initiate payment plans for patients for outstanding balances.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone
• Maintain performance goals
• Ability to become proficient with processes after completing a structured training program.

Minimum Requirements

• Associates degree with 1 or more years of relevant experience, or high school diploma or equivalent with 3 or more years relevant experience

Preferred Qualifications

• 1 year or more call center experience or healthcare-related customer service
• 1 year or more medical billing, insurance claims, and explanation of benefits (EOB)
• 1 year or more patient billing
• 1 year or more Experience in genetics, women’s health, and oncology specialty testing billing, including supporting patients through clinically complex and financially sensitive testing processes
• 1 year or more Experience supporting payer and laboratory billing processes for genetic and molecular testing reimbursement
• 1 year or more Medicare and Medicaid payers
• Establish protocols and procedures; cross-functional collaboration
• Bilingual English/Spanish capability

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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