Customer Service Representative

Job Description

What you’ll do

• Deliver exceptional customer service by resolving enquiries on the first call and exceeding key performance metrics.
• Engage in quality conversations that reflect our customer experience principles and support vulnerable customers with empathy and care.
• Take ownership of customer queries, identify repeat call drivers, and ensure compliance with relevant policies and procedures.
• Handle challenging conversations with professionalism, referring customers to appropriate support channels when needed.
• Participate in training and upskilling sessions to stay aligned with evolving business needs.
• Foster positive relationships with stakeholders to drive meaningful customer outcomes.

Your experience

• Experience in a customer service role.
• Contact centre experience is welcome but not essential.
• Strong verbal and written communication skills.
• Comfortable using multiple computer systems while speaking with customers.
• Ability to remain calm, resilient and professional during challenging conversations.
• Able to build rapport quickly and communicate confidently over the phone.
• Collaborative team player with a proactive approach to learning and development.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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