Customer Service Manager

Job Description

Duties and Responsibilities:

• Develop, implement and review customer service policies, procedures and service standards
• Manage and improve the efficiency of customer service operations
• Provide leadership, direction and support to customer service team members
• Assist with the recruitment, training, supervision and performance management of customer service staff
• Plan and implement after-sales services to improve customer satisfaction and service performance
• Liaise with customers, management and operational departments to resolve service issues
• Monitor customer feedback, address complaints and maintain strong client relationships

Skills, Experience and Qualifications Required:

• Diploma or higher qualification in a relevant field
• At least two years of relevant experience in customer service management
• Experience in the commercial cleaning industry is preferred
• Strong leadership, communication and problem-solving skills
• Ability to manage staff and collaborate across business functions; a current driver’s licence is preferred

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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