Business Process Specialist

Job Description

RESPONSIBILITIES

• Schedule and conduct interviews with all members of each department to understand job functions and workflows.
• Write draft work instructions, job descriptions, and quality system processes based on those interviews.
• Compose editable forms and reusable templates for use across all departments.
• Develop a document numbering system and version-control mechanism to ensure all documents remain current and auditable.
• Convert complex technical documents and processes into easy-to-understand workflows and visual guides.
• Architect and design the overall document control system structure, covering work instructions, process flows, forms, and charts.
• Lead the initial company-wide release, training, and rollout of the document control system.
• Support all departments and staff levels to achieve 100% adoption of the new system.
• Serve as the ongoing point of contact for document control questions and continuous improvements.

QUALIFICATIONS

• Prior experience in quality control, regulatory affairs, or ISO compliance is required.
• Strong attention to detail and excellent organizational capabilities.
• Self-motivated and a self-starter—able to manage projects independently with minimal supervision.
• Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to learn new software and computer programs quickly.
• Must be fluent in English (written and verbal).
• Reliable high-speed internet connection required.

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