Technical Account Manager

Job Description

What you will do

• Serve as a global Subject Matter Expert (SME) on the Technical Account Management team, providing support to US-based customers expanding into Australia
• Foster strong cross-functional partnerships and represent the Voice of the Customer for Australian customer needs
• Drive increased adoption of key features, new product releases, and best practices
• Swiftly prioritise and resolve critical customer issues
• Serve as the dedicated Rippling liaison for customer questions, issues, or escalations, displaying a strong sense of urgency and advocacy to ensure prompt resolution
• Collaborate directly with customers to understand and optimise their HR, payroll, benefits administration, and IT workflows
• Master the full suite of Rippling products to provide comprehensive advice

What you will need

• 3+ years of work experience at a SaaS company in a customer-facing role
• Experience with payroll strongly preferred, bonus points for HRIS or other HR/HCM SaaS
• Excellent at time management, prioritising tasks, and adapting on a day-to-day basis
• Proven experience as an account manager with a scaled book of business
• Track record of building strong customer relationships
• Hunger to work extremely hard on a growing team
• Stellar written and verbal communication skills
• Flexibility with changing job duties and responsibilities
• Passion for enabling both customers and internal teams
• Interest in actively working with product and engineering team

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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