Business Account Manager

Job Description

This role is part of our Small Business channel and whilst the majority of your interactions will be telephone based there will be opportunities to interact with customers in person or via web conferencing platforms

What you’ll deliver with us  

• Retention of revenue and orders through the renewal of contracts to protect existing revenue streams. Drive overall customer retention, satisfaction and compliance to support retention of revenue and orders through renewals. Engage with customers on key retention activities through the full lifecycle of the customer contract, including but not limited to renewing existing contracts, conducting annual price reviews, and reviewing surcharge compliance.  
• Undertake business development activities to identify, qualify and close sales opportunities for new product solutions across both the account portfolio and new customers that are outside of any current contracts. Identify opportunities across the account portfolio for new and/or multi-product solutions.  
• Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs and proactively work on behalf of the customer to navigate the internal areas of Post as the advocate for the customer to the greater business
• Develop and implement customer-centric strategic account plans to effectively prioritise sales effort, protect existing revenue, and ensure a deliberate approach to maximising revenue growth of AP’s Small Business accounts.  
• Manage account relationships by leading regularly planned sales calls with Senior Executive level stakeholders to explore pain points and ensure an excellent customer experience.  
• Document all sales and account management activity in Salesforce to provide AP’s sales enablement functions (e.g. Sales Operations, Marketing, etc.) with quality data to develop appropriate improvement strategies and initiatives
• Any reasonable request from your Sales Leadership Team to enhance the customer experience and growth of existing or new customers
• Attend and participate in internal business reviews to review your portfolio with leaders in our business

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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