Customer Care Executive

Job Description

Responsibilities

• Handle inbound customer inquiries related to Australian vehicle insurance policies.
• Provide accurate information and support to customers via phone and email.
• Resolve customer concerns professionally and within defined timelines.
• Maintain detailed records and update customer information in internal systems.
• Generate and manage reports using Excel.
• Ensure compliance with process guidelines and quality standards.
• Deliver a high level of customer satisfaction and service excellence.

Mandatory Requirements

• Minimum 3 years of experience in an International Calling BPO (Voice Process).
• Excellent verbal and written English communication skills.
• Strong customer service orientation and problem-solving abilities.
• Good working knowledge of Microsoft Excel.
• Comfortable working in rotational shifts.
• Ability to work independently in a remote environment.
• Must have:
• Personal Laptop/Desktop
• Reliable High-Speed Internet/Wi-Fi Connection
• Quiet and professional work-from-home setup

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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