Application Support Executive

Job Description

Responsibilities:

• Handle Level 1 (L1) customer support queries via phone, email, and chat.
• Perform basic investigation and validation using SQL and Excel to resolve customer issues.
• Respond to customer issues within defined SLAs and provide accurate solutions.
• Log, track, and update tickets using the support/ticketing system.
• Escalate unresolved or complex issues to L2/L3 teams as per process.
• Maintain clear documentation of issues, resolutions, and follow-ups.
• Coordinate with internal teams for timely issue resolution.
• Ensure a professional and customer-focused support experience at all times.

Required Skills & Qualifications:

• 2 to 3 years of experience in Customer Support / L1 Support role.
• Good verbal and written communication skills.
• Good working knowledge of SQL and MS Excel.
• Willingness to work in rotational shifts.
• Technical troubleshooting skills.
• Experience with ticketing tools is an added advantage.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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