support engineer

Job Description

Responsibilities

• Provide first-level technical support to clients via phone, email, and ticketing systems.
• Troubleshoot issues related to ERP modules such as Admission, Academics, Finance, HRMS, LMS, and Online Examination.
• Log, track, and escalate issues to the development team when required.
• Assist in software testing and verification of bug fixes.
• Create and update support documentation, user guides, and FAQs.
• Conduct basic SQL queries for data validation and issue analysis.
• Support client onboarding and training activities.
• Maintain high customer satisfaction and timely issue resolution.

Required Skills

• Bachelor’s degree (Pursuing/Completed) in Computer Science, IT, BCA, MCA, B.Tech, or related field.
• Basic knowledge of SQL/MySQL and databases.
• Understanding of web applications and software troubleshooting.
• Good communication and problem-solving skills.
• Ability to learn quickly and work in a team environment.
• Knowledge of PHP, HTML, CSS, or JavaScript will be an added advantage.

What You’ll Gain

• Hands-on experience with a leading Education ERP product.
• Exposure to client handling and enterprise software support.
• Opportunity to work with development and implementation teams.
• Internship certificate and potential full-time employment opportunity based on performance.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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