Systems Support Analyst

Job Description

Responsibilities

Workforce Coordination:

• Coordinates weekly with CompuCom Service Delivery Managers to identify staffing changes, including new hires and terminations.
• Manages onboarding and offboarding of CompuCom field technicians assigned to the account.
• Provides monthly staffing updates to account stakeholders.
• Coordinates with Compucom system admins to add client site(s) to Clarify/Clearvision to facilitate client dispatch of field tech to new sites for support.
  

Account & Project Delivery

• Supports delivery of active field service projects, ensuring completion on time and with quality.
• Coordinates projects involving CompuCom field technicians.
• Provides project-specific instructions to technicians.
• Serves as primary point of contact for technician inquiries.
  

Resource Coordination

• Partners with Service Delivery Managers to meet client deadlines.
• Manages operational tasks and communicate status updates.
• Coordinates supplemental third-party resources as needed.
  

Access Management & Security Compliance

• Manages client site access, badging, and building access.
• Coordinates arrival and presence details with Security and Facilities teams.
• Supports technicians with client system access issues.
• Ensures compliance with Security policies and required training.
  

Client Relationship Management

• Maintains strong relationships with client stakeholders and CompuCom teams.
• Acts as liaison between client and delivery teams.
• Provides clear communication on status, risks, and issues.
  

Operational Cadence

• Daily: Demand-driven requests and projects based on new and evolving needs.
• Weekly: Staffing coordination and project alignment.
• Monthly: Reporting to client stakeholders.
  

Skills & Qualifications

• 3+ years experience in corporate environment
• 1-3 years in desktop support role
• Experience with ticketing systems, dispatch tools (Clarify/Clearvision, ServiceNow)
• Strong multitasking and organization skills.
• Ability to work across client and provider organizations.
• High ownership and proactive engagement.
• Strong communication and problem-solving skills.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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