Telecom Support Analyst

Job Description

Required Skills

• Experience with user provisioning, endpoint configuration, and ITSM tools (ServiceNow or similar).
• Basic networking (QoS/voice-video dependencies) and supporting backup, recovery, and disaster recovery testing activities.
  

Required Qualifications

• Ability to follow SOPs and maintain runbooks/documentation, support on-site operations and 24/7 on-call.
• Associate’s or Bachelor’s degree (IT/Telecom/CS or related).
• 2+ years relevant experience supporting enterprise VoIP, VTC, or unified communications (UC) across on-prem, cloud, and hybrid environments, including Tier 1/2 troubleshooting, incident triage, and service restoration.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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