Telecom Support Analyst (Network)

Job Description

Core Responsibilities

• Serve as a primary point of contact for telecom service providers
• Track, monitor, and follow up on carrier incidents, chronic issues, repeat outages, and SLA performance
• Coordinate vendor escalations and maintain clear documentation of root cause, restoration timelines, and corrective actions
• Support Quarterly Business Reviews (QBRs) with carriers by preparing outage trend analysis, performance summaries, and risk assessments
• Analyze telecom-related incidents (P1–P4) impacting network operations
• Prepare concise, leadership-ready summaries suitable for finance, operations, and executive audiences
• Maintain historical outage and incident data to support vendor accountability and service improvement initiatives
• Assist with circuit inventory tracking, including installs, disconnects, migrations, and technology upgrades
• Validate billing alignment with active services and assist in identifying billing discrepancies or stranded costs
• Partner with Procurement, Real Estate, and Finance teams on connectivity considerations for new stores, remodels, relocations, and lease requirements

Required Skills/Experience (Must-Haves)

• Bachelor’s degree in Information Technology, Telecommunications, or related field preferred (or equivalent experience)
• 2+ years of experience in telecom, network operations, IT support, or a related technical role
• Experience supporting large scale retail, distribution, or enterprise environments preferred

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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