Desktop Support Specialist

Job Description

Position Overview:

• Moderately experienced Level 1 IT Support Technician to provide hands-on help desk and technical support across multiple power plant locations in the New York City area.
• This role requires a self-sufficient technician who can independently troubleshoot and resolve day-to-day IT issues while traveling between sites.
• Prior field support experience and is comfortable working in industrial environments with minimal supervision.
  

Responsibilities:

• Provide break/fix support for desktops, laptops, printers, and other hardware
• Perform printer troubleshooting and repair, including connectivity and hardware issues
• Support computer replacement, setup, and basic configuration
• Troubleshoot office applications, PDFs, and common end-user software issues
• Deliver basic network support, including:
  • Connecting to switches
  • Understanding patch panels
  • Basic IP addressing and connectivity troubleshooting
• Assist end users with varying technical skill levels, including shared workstation environments
• Respond to and resolve daily help desk requests and on-site technical issues
• Travel between multiple sites across Queens, Staten Island, and Brooklyn on a rotating schedule
• Adhere to all safety protocols when working in power plant environments
  

Required Qualifications:

• Proven experience as a Level 1 IT Support Technician (not entry-level or intern)
• Strong troubleshooting skills for:
  • Desktop and laptop systems
  • Printers and peripheral devices
• Working knowledge of basic networking concepts (switches, patch panels, IP addressing)
• Ability to work independently with minimal supervision
• Strong problem-solving and analytical skills
• Must be local to the NYC area and available for emergency support if needed
• Comfortable working in industrial/power plant environments with safety requirements

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#GraphicDesignJobsOnline

#WebDesignRemoteJobs #FreelanceGraphicDesigner #WorkFromHomeDesignJobs #OnlineWebDesignWork #RemoteDesignOpportunities #HireGraphicDesigners #DigitalDesignCareers# Dynamicbrand guru