App Ops Support Specialist

Job Description

Essential Role Responsibilities

• Provide hands-on support for existing environments, understanding the end-to-end application functionality, patch installation, upgrades, query writing, configuration, security, system monitoring and tuning, disaster recovery planning, and release deployments.
• Collaborate with client services to understand customer needs, provide technical support, and ensure seamless integration and operation of our solutions, enhancing overall client satisfaction and experience.
• Work closely with Engineering to ensure all relevant KPIs are implemented within the monitoring framework.
• Participate in all Production Support activities during incidents and outages. Be a hands-on technical resource capable of resolving all technical issues within lower and upper environments and making recommendations for performance and capacity improvements.
• Participate in capacity planning, tuning systems stability, provisioning, performance, and scaling of the application infrastructure.
• Efficiently resolve issues in a 24×7 environment, ensuring minimal impact and rapid resolution.
• Analyze internal alerts coming from various monitoring tools like Splunk, Sitescope, Dynatrace etc.
• Analyze code and participate in root cause analysis.
• Work closely with product development teams to review operational readiness of production changes.
• Work in a team environment as well as independently to resolve issues with minimal supervision.
  

Basic Qualifications for Consideration:

• Bachelor’s degree required; relevant, equivalent work experience may be substituted for degree requirement
• Experience with multi-tier architecture applications
• Strong troubleshooting and problem-solving skills to identify and resolve application issues.
• Experience with .NET, Windows OS, and IIS
• Hands-on experience working with Cloud technologies, specifically Azure
• Good understanding of Azure resources such as Function Apps, App Service, and CosmosDB
• Good understanding of networking and private endpoints
• Ability to write Splunk queries and create dashboards/alerts
• Knowledge of SOAP & REST API’s
• Experience with Azure DevOps (ADO) pipelines
• Able to work effectively, both independently and as a member of a cross-functional team
• Demonstrate a desire to automate as much as possible
• Able to participate in an on-call rotation

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