IT Support Technician

Job Description

Your new role
In this exciting role, you will be:

• Providing 1st and 2nd level onsite and remote IT support across multiple sites to ~500 employees.
• Diagnose and resolve hardware, software, and network issues to minimise downtime.
• Configure and maintain systems including Windows 11, Office 365, and Active Directory.
• Support connectivity and troubleshoot printer, LAN / WAN / and Wi-Fi networks.
• Manage service tickets, prioritise tasks, and document resolutions accurately.
• Assist with onboarding processes and maintain technical documentation.

What you’ll need to succeed
To be successful in your application, you will need:

• Demonstrated experience of providing 1st level IT support.
• Sound knowledge of Windows 11, Active Directory, Office 365, and network troubleshooting.
• A tertiary education in Information Technology as well as Microsoft and Azure certifications are beneficial.
• Excellent communication skills and a customer-focused approach.
• A valid driver’s licence and a reliable vehicle for travel between sites.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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