Job Description
This individual must be able to take complex and sometimes vague requirements from the client and develop solutions that meets their needs in an environment that is often subject to rapid change as customer needs evolve. In addition to excellent technical skills, this role requires high attention to detail, consistency, and most importantly the ability to communicate clearly, confidently, and professionally through various mediums such as phone, email, or text chat. Must be able to work either individually or as part of a team with both local and remote members.
- Administer and develop the applications and databases
- Develop, test, debug, and maintain custom software applications
- Create and enforce application test critical, protocols, and methods to ensure consistent change control
- Install/configure software related to application development
- Support and troubleshoot software, hardware, and scanning equipment
- Create routine productivity and application utilization status reports
- Evaluate new IT and scanning equipment and coordinate third-part repairs
- Create final technical documentation
- Anticipate, mitigate, identify, troubleshoot, and resolve issues and escalating incidents as necessary on behalf of clients
- Upgrade legacy platforms into current technology
- Work with relationship managers and operations department to understand business needs
Qualifications
Education:
- College Degree in computer related field
Experience
- 2+ years of programming experience
- Experience providing IT / Technical supporting a professional environment (Microsoft and Windows platforms)
- Software development, web application development (Microsoft Windows IIS); using Oracle and/or MS SQL
- Experience using application API’s
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