IT Tech Specialist

Job Description

This role requires strong communication, excellent customer service skills, and the ability to diagnose and resolve issues quickly in a mixed office/retail environment.

Key Responsibilities

• Provide daily IT support to office employees and retail store associates.
• Troubleshoot desktops, laptops, mobile devices, printers, phones, and POS terminals.
• Set up and configure new equipment (PCs, monitors, scanners, POS registers).
• Install and maintain software, OS upgrades, and security patches.
• Support SAP access, user issues, printing, and basic troubleshooting.
• Diagnose and resolve POS hardware issues (receipt printers, scanners, payment terminals).
• Ensure network connectivity (wired & wireless) stability.
• Maintain IT asset inventory and documentation.
• Support onboarding/offboarding tasks for accounts, access, and hardware.
• Work with support tickets, escalating as needed.
• Coordinate with external vendors for repairs and maintenance.
• Provide bilingual support in Korean & English.
  

Required Qualifications

• Bilingual Korean/English – Required
• 2+ years IT support experience (office or retail environment preferred)
• Bachelor’s degree in Computer Science or related field preferred
• Experience with:
• Windows OS, macOS, iOS
• Microsoft 365
• Basic networking (wired/wireless)
• Remote support tools & ticketing systems
• SAP & POS troubleshooting experience (preferred, not required)
• Ability to lift/move equipment (up to 50 lbs)
• Strong communication & customer service skills
• CompTIA A+, Network+, or other certifications a plus

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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