Technical Support Specialist

Job Description

About the job

What You’ll Be Working On

• Payment System Configuration: сonfigure and maintain payment entities in the gateway (merchants, providers, routing rules, limits)
• Manage payment methods activation, routing logic, and transaction limits according to business requirements
• Support onboarding of new merchants from a technical perspective
• Integrations & Testing: set up and test new payment integrations with providers and merchants
• Perform functional testing of payment flows (deposit / withdrawal) and validate transaction processing. Assist with releases of new payment methods and features
• Technical Support (L2): act as Level 2 technical support for the Customer Support team
• Investigate technical issues reported by merchants, providers, or internal teams. Analyze logs, transaction statuses, and system behavior to identify root causes of issues
• Monitoring & Incident Management: monitor alerts and system notifications related to payments and integrations. Participate in incident investigation and resolution. Escalate critical issues to relevant technical teams when necessary
• Product & Process Improvement: identify system bugs and inconsistencies and report them to the product and development teams
• Contribute to improving internal processes, tools, and automation of support workflows
• Provide technical assistance to internal teams (Account Management, Customer Support, Product)
  

What You Need To Succeed In This Role

• At least 2+ years of experience in fintech, payment systems, PSP, acquiring, or payment orchestration
• Strong understanding of the payment lifecycle (authorization, capture, refunds, chargebacks)
• Hands-on experience with payment integrations, gateways, or technical payment operations
• Ability to investigate payment issues using logs, API tools (Postman), and basic SQL
• Understanding of REST APIs, webhooks, and transaction flows
• Experience with L2/L3 technical support or payment operations
• Ability to independently troubleshoot incidents and work with engineering/product teams
• Strong communication skills and ability to explain technical topics to non-technical teams

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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