Web Administrator

Job Description

Core Responsibilities

• Lead digital service desk intake, triage, prioritization, and fulfillment processes.
• Coordinate with HHS stakeholders, ASPA Digital product owners, and content providers.
• Manage ticket routing, SLAs, escalation paths, and backlog activities using Jira.
• Oversee content publishing, metadata optimization, and web administration activities.
• Ensure compliance with HHS content standards, accessibility requirements, and quality expectations.
• Support Agile teams with content launches, campaigns, and operational activities.
• Develop SOPs, training materials, and knowledge articles.
• Monitor metrics, customer feedback, and recurring issues to improve operations.

Minimum Qualifications

• Bachelor’s degree in Information Systems, MIS, Communications, or related field.
• 8+ years of IT, web operations, service desk, or related experience.
• Experience supporting Drupal or similar CMS platforms.
• Experience leading service desk operations, triage, SLAs, and stakeholder communications.
• Hands-on experience with Jira, HTML, CSS, Adobe Creative Cloud, and Siteimprove or similar tools.
• Experience reviewing content for quality, usability, metadata, and accessibility.
• Ability to obtain and maintain a Public Trust clearance.

Preferred Qualifications

• Experience supporting HHS, ASPA Digital, or Federal digital communications programs.
• Experience developing SOPs, training materials, and stakeholder communications.
• Experience supporting metadata optimization, search performance, and accessibility initiatives.
• Experience leading high-volume support and web operations teams.
• Drupal and Siteimprove experience in Federal environments.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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