UX Research Manager, Payments

Job Description

Responsibilities

• Lead, manage, coach, and mentor a team of researchers conducting mixed-methods research throughout the product-development process for Stripe’s Payments and Risk product pillar.
• Lead initiatives and guide the research team through artificial intelligence (AI) transformation in its internal processes, how it conducts research for Stripe users, and how it supports the changing needs of product partners.
• Share research insights that deepen Stripe’s understanding of user needs and identify opportunities to meet those needs.
• Grow the team to meet Stripe’s needs while developing individual contributors to deliver impactful, actionable research studies.
• Partner with Design and Stripe leadership to determine how to best use user research at Stripe and deepen our understanding of users.
• Work as a strategic partner to business leads, product managers, design leaders, and Stripe leadership. Define long-term strategy and short-term tactics for products by grounding decisions in user needs and insights.
• Prioritize research needs and approaches across multiple workstreams. Select the right project, scale, and scope at the right time, and deliver actionable insights.
• Enable other Stripes to learn and apply research skills by building research programs, platforms, and toolkits that support tactical research.
• Partner closely with other researchers to build Stripe’s research practice and infrastructure, including sourcing research vendors to support your team’s work.

Minimum requirements

• 7+ years of relevant user research experience working on digital experiences and generating actionable insights that drive impact.
• 3+ years of people-management and leadership experience.
• Experience directly managing, coaching, and developing a team of user researchers, as well as recruiting and building research teams.
• Ability to set and achieve priorities that balance the needs of users, projects, the Research team, and Stripe.
• Experience conducting project work while mentoring and supporting a team of user researchers as they develop their craft and conduct research.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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