UX Designer

Job Description

Key Accountabilities

• Collaborate with Product, Engineering, Delivery, Policy, and Design leaders to create compelling, personalised experiences that support and empower all Victorians with low/no touch, effortless interactions which follow universally accessible patterns.
• Design and validate innovative solutions, working with stakeholders to understand and balance customer, business, technical and regulatory requirements.
• Ensure our products deliver on our organisational goals, meet quality benchmarks and are regularly released.
• Present compelling stories and craft strategies with a variety of stakeholders, bringing them along the journey.
• Contribute to the development and maintenance of design systems, style guides, and interaction patterns to ensure consistency and coherence across our digital platforms
• Plan and participate in user research activities to gain insights into user behaviours, preferences, and pain points, and use this knowledge to inform and validate design decisions through usability testing
• Design and facilitate workshops for alignment, ideation, and iteration – for small and large groups – either remotely and or in-person.
• Initiate and maintain effective relationships, consulting and negotiating with internal and external stakeholders at peer or senior levels. Relying on formal and informal communication channels to achieve goals and engage stakeholders to help them identify areas and opportunities for improvement
• Actively present design decisions for review and buy-in, provide justifications, and incorporate feedback from stakeholders both within and outside the digital team and department.

Specialist/Technical Expertise/Qualifications

• Demonstrates a deep understanding of end-to-end product design — from discovery and research through to prototyping, testing, and validation with users and data.
• Demonstrates having worked in cross functional product teams, managing and influencing stakeholders, moving design work through stage gates, advocating for the customer, achieving great design outcomes within regulatory and policy requirements.
• Provides evidence of crafting and presenting compelling stories and strategies with a variety of stakeholders, bringing them along the journey.
• Has a proven track record of successfully influencing outcomes with design partners and stakeholders.
• Demonstrates a high level of craft proficiency and extensive product design toolkit, including: Service design and UX tools and methods; research tools, methods and platforms; using Figma to produce high fidelity UI designs and Figjam for collaboration; understanding of and contributions to design systems; knowledge of HIG and Material guidelines, Android and iOS platforms; strong understanding of responsive web design and web design foundations.

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