Technical Support Specialist

Job Description

The Role

• Provide 24/7 IT support by managing incidents, service requests, and monitoring alerts across business-critical systems.

• Log and respond to customer inquiries received via email and phone.

• Categorize and prioritize incoming incidents and service requests for efficient resolution.

• Perform initial analysis and troubleshooting for first-line support.

• Escalate complex issues to the appropriate support levels and coordinate for timely resolution.

• Manage user access requests and ensure accurate documentation of all support activities.

What You’ll Need

• A background in IT with at least one year of experience in an IT support role.

• Strong interpersonal and communication skills with a customer service-focused approach.

• Ability and eagerness to learn new applications, support processes, and monitoring tools.

• Capacity to follow detailed procedures while exercising sound judgment.

• Analytical skills for log review and a keen attention to detail.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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