Technical Support Engineer

Job Description

We are looking for a Technical Support Engineer to provide daily support to clients and partners, troubleshoot hardware and technical issues, and work closely with the Support, Development, and Business teams to improve our products.

What You Will Be Doing

• Work closely with the Support and Development teams to ensure efficient support for our products
• Offer daily assistance to our clients and partners, promptly addressing their questions and concerns via helpdesk
• Provide insights and suggestions to the Development and Business teams to improve our products and systems
• Engage actively in fieldwork across multiple countries, traveling to various locations while excluding frontline areas in Ukraine
• Take charge of troubleshooting hardware products, including cabling, electronic components, and system updates
• Apply manual troubleshooting methods to efficiently resolve different technical issues
• Document processes, troubleshooting steps and creating tickets
  

What We Are Looking For

• Background or previous experience in electronics, technology or IT field
• Experience with video systems, Python scripts, Linux, hardware integration, installation and/or networks
• Readiness to travel to different countries multiple times per quarter

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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