Technical Support Associate

Job Description

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Application Information:
  • Application deadline: applications accepted on an ongoing basis until position is closed and filled
• Reporting to Manager, Technical Customer Support

As a Technical Support Specialist you’ll …

• Deliver consistently exceptional customer experiences to every Webflow user.
• Assist customers in support queues, chat and phone utilizing various tools such as Zendesk, Zoom and Jira.
• Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction.
• Advocate for our customers’ needs, collaborating closely with your team and manager to identify opportunities for enhancing our product and services.

About you

Requirements:

• Have 1+ years of experience in a technical support role bringing high-touch customer support experience in SaaS or technical services, across email, phone, and live chat.
• Proficient in HTML, CSS, DNS, JavaScript, or have familiarity with Webflow knowledge.

You’ll thrive as a Technical Support Associate if you:

• Can quickly self-learn and adapt to evolving product features and digital tools.
• Possess a deep understanding of Webflow or similar web design tools.
• Apply analytical and critical thinking skills to technical troubleshooting.
• Work autonomously while being a creative and supportive team player.
• Practice radical candor to communicate clearly and solve problems creatively
• Demonstrate strong written and verbal communication skills in English.
• Advocate for others such as customers and colleagues and aspire to build a career in customer support.
• Have experience working with Google Workspace, Slack, Zendesk, and Confluence.
• Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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