Technical Software Implementation Specialist

Job Description

What you will be doing:

• Manage the implementation of Fluxx software for multiple customers concurrently, delivering within the project scope and timeline deadlines
• Ability to navigate and balance competing priorities across multiple projects
• Collect and confirm product configuration requirements using blueprints, templates, prototyping, business analysis, and process analysis to deliver grant management solution configuration to meet those requirements
• When appropriate, leverage knowledge of programming languages to meet customer’s requirements and enhance their experience of the platform
• Utilize stellar project management skills and techniques to ensure scope and timelines are adhered to and the customer has a satisfactory experience during their implementation and beyond
• Oversee the data migration within the project to both effectively communicate the process and model as well as complete the technical elements: data readiness, execution, iteration.
• Troubleshoot and facilitate issue resolution, proactively collaborating with team members of other departments (Product, Support, Engineering, etc.)
• Educate customers on how to use purchased software system and personalized system features
• Communicate with different levels of management regarding project status and needs. Ability to discuss these solutions with both the technical and business community.
• Be a great communicator, meaning you understand the significance and appropriate use of tone and mediums based on circumstance and audience.
• Be ready, willing, and able to track and document everything that happens on the project, then report on it like clockwork to the project team and stakeholders.
  

What you bring to the team:

• 3-5 years of professional experience: 1) configuring software solutions, 2) eliciting customer requirements/user stories, and 3) business process analysis
• Strong familiarity with agile project management principles, tools, and techniques. Previous project management experience required.
• Be comfortable presenting technical information and leading customer meetings with professionalism and integrity
• Very strong analytical skills and the expertise to translate user scenarios (or business requirements) into technical solutions
• Experience and/or understanding of data migration processes and principles
• Detail-oriented with the ability to multitask, meet deadlines, and quickly process information
• A track record of being a team player and leader with strong interpersonal skills and a talent for collaboration
• Be a problem-solver who has a demonstrated ability to overcome challenges with creative solutions
• Be a self-motivated, independent worker and thinker with a positive attitude
• Familiarity with grant management processes is a huge a plus
• Familiarity with CRM and grantmaking software is also a plus (especially Fluxx Grantmaker)
• Familiarity with scripting skills, including CSS/HTML/Liquid/Ruby
• Passionate about Fluxx’s vision to become THE company that changes philanthropy forever

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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