System Support Engineer – Engineering Infrastructure

Job Description

Job Description

Minimum required Education:
BE/B.Tech in Computer Science, Information Technology, Electronics, Electrical Engineering, Instrumentation, or a related engineering discipline.

Your role:

• Install, configure, maintain, and troubleshoot infrastructure systems supporting embedded software development, verification, and engineering activities.
• Establish, configure, maintain, and support engineering laboratories, engineering test stations, and development environments to ensure infrastructure readiness for embedded software verification and automation.
• Install, configure, maintain, and troubleshoot medical devices, engineering hardware, workstations, servers, and supporting software required for engineering and verification activities.
• Manage inventory, provisioning, configuration, maintenance, and lifecycle of engineering assets, including patient monitors and laboratory equipment.
• Support firmware installation, software deployment, operating system configuration, and engineering environment setup to ensure development and verification readiness.
• Configure, maintain, and troubleshoot wired and wireless network infrastructure supporting engineering laboratories and embedded development environments.
• Set up, administer, and maintain virtualization platforms such as VMware, Hyper-V, ESXi, Nutanix, or KVM to support scalable development and verification environments.
• Diagnose and resolve infrastructure, hardware, software, networking, and system-related issues while collaborating with Software, Firmware, Systems Engineering, Automation, DevOps, and Quality teams to ensure minimal disruption to engineering activities.
• Collaborate with global engineering teams to ensure infrastructure, laboratory systems, and development environments remain available, secure, and optimized to support product development, verification, and automation activities.
• Develop, maintain, and continuously improve infrastructure documentation, engineering processes, standard operating procedures, and asset records to improve robustness, repeatability, operational efficiency, and knowledge sharing.
• Drive continuous improvement initiatives to enhance infrastructure reliability, laboratory readiness, engineering productivity, and operational excellence.

You’re the right fit if:

• 5+ years of experience in infrastructure installation, system administration, engineering laboratories, networking, virtualization, or development infrastructure supporting product development organizations.
• Hands-on experience in installation, configuration, troubleshooting, and maintenance of infrastructure systems, servers, workstations, networking, and virtualization environments.
• Strong experience configuring and maintaining Windows workstations and servers supporting engineering environments.
• Hands-on experience with virtualization technologies such as VMware, Hyper-V, ESXi, Nutanix, or KVM.
• Good understanding of networking concepts including DNS, DHCP, Routing, Multicast, VLANs, and wired/wireless network infrastructure.
• Experience in server and workstation hardware diagnostics, troubleshooting, and infrastructure maintenance.
• Experience supporting engineering laboratories, engineering test stations, embedded development environments, or medical device platforms.
• Familiarity with firmware installation, software deployment, engineering environment configuration, and engineering asset management.
• Strong troubleshooting, analytical thinking, and problem-solving skills.
• Experience defining, documenting, and standardizing engineering processes to improve robustness and repeatability.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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