Cloud Systems Engineer 

Job Description

This is a hands-on technical role for someone who enjoys solving real partner problems, knows their way around cloud platforms, and wants to grow inside a team that genuinely invests in its people.

What you’ll do

• Provide Level 1 and 2 support for Microsoft CSP (Modern Work, Azure) and AWS partner queries.
• Help partners with onboarding, provisioning, billing, and technical troubleshooting.
• Support partners adopting AI services across the Microsoft and AWS stacks — including Microsoft Copilot, Azure OpenAI, and AWS Bedrock.
• Manage tickets escalated to Microsoft or AWS through to resolution.
• Contribute to project work such as cloud migrations, implementations, and AI enablement engagements alongside our solution architects.
• Maintain accurate records in the service desk system and contribute to our knowledge base.
• Collaborate with local solution architects and our regional and global support teams.
• Contribute to documentation, training materials, and continuous improvement initiatives.
• Participate in an on-call support roster as required.
• Ensure compliance with internal processes and partner program requirements.

What you’ll bring

• 2+ years in a cloud support, service desk, or partner-facing technical role.
• Strong customer focus and the ability to stay calm in a fast-paced environment.
• Working knowledge of Microsoft CSP programs (Modern Work and Azure) and AWS.
• Familiarity with Microsoft 365, Entra ID, Exchange Online, Intune, and Azure subscriptions.
• Understanding of AWS core services (EC2, S3, IAM, and similar).
• Genuine curiosity about AI and how it’s reshaping the partner landscape.
• Experience with ticketing systems such as Freshdesk, ServiceNow, or Zendesk.
• Excellent written and verbal communication — you can explain technical concepts to non-technical audiences.
• Strong problem-solving instincts and a willingness to dig in and find the answer.

Highly regarded

• Microsoft certifications such as AZ-900, MS-900, AZ-104, or AI-900.
• AWS certifications such as Cloud Practitioner, Solutions Architect Associate, or AI Practitioner.
• Exposure to Microsoft Copilot, Azure OpenAI, AWS Bedrock, or other AI/ML services.
• Prior experience working with channel partners, resellers, or in IT distribution.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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