Support Engineer 

Job Description

• Provide first-level technical support to end-users, ensuring timely issue resolution.
• Experience with ServiceNow, Microsoft 365, Azure AD and Intra ID
• Manage and resolve IT service requests and incidents effectively.
• Maintain accurate records of service desk activities and solutions provided.
• Assist with the setup and configuration of hardware and software systems.
• Collaborate with the broader technology team to escalate and address complex issues.
• Monitor system performance and proactively identify potential issues.
• Provide training and guidance to end-users on technology systems and tools.
• Contribute to continuous improvement initiatives within the IT service desk.

A successful Support Engineer should have:

• Relevant qualifications in Information Technology or a related field.
• Experience in providing technical support within a professional environment.
• Strong problem-solving skills and the ability to think critically under pressure.
• Excellent communication skills, both written and verbal.
• A proactive approach to identifying and resolving technical issues.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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