IT Support Engineer (Level 1)

Job Description

The Opportunity

We are looking for a Level 1 IT Help Desk Support Engineer to join our high‑performing Service Experience team. This is a fantastic opportunity for an early‑career IT professional who enjoys problem‑solving, working with customers, and developing their technical capabilities in a fast‑paced MSP environment.

You will be on the front line supporting our diverse client base, delivering exceptional service and helping us maintain the high standards we’re known for.What You’ll Be Doing

In this role, you will:

• Respond to client enquiries, troubleshoot technical issues, and deliver timely resolutions
• Manage incidents and service requests, escalating where required
• Follow Incident and Problem Management processes to ensure service quality
• Maintain accurate time entries and meet agreed Service Level Agreements (SLAs)
• Work collaboratively within the Support Team to ensure excellent client outcomes
• Provide occasional on‑site, face‑to‑face support to clients
• Requirements

What We’re Looking For

Experience & Attributes

• • 1–2 years’ experience in an IT support role
  • Experience working in a Managed Service Provider (MSP) environment
  • Strong written and verbal communication skills
  • A proactive learner who enjoys working as part of a team
  • High attention to detail and consistent accuracy
  • Strong emotional intelligence and a calm, patient approach with customers
  • Ability to thrive in a fast‑paced, high‑demand environment

Technical Experience

• • Microsoft 365 administration (user onboarding/offboarding, licensing, mailboxes)
  • General troubleshooting: MFA, Conditional Access, email security, vendor liaison
  • End‑user computing support: Windows OS, Microsoft Office, desktop applications
  • Basic networking knowledge: LAN, WAN, Wi‑Fi, VPNs
  • Device provisioning and rebuilds using Autopilot / Intune
  • Ticket management using ITSM tools
  • Valid driver licence and experience providing on‑site support
  • Industry‑recognised certifications (Microsoft certifications preferred)

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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