Support Analyst

Job Description

Responsibilities:

• Complete tickets submitted to the allocated ConnectWise board(s) tickets in adherence within the procedures set forth by the Supervisor, Onsite Support.
• Allocation, tracking, and inventory of SNDL’s Business Technology assets
• Assist with logistics, shipping/receiving to/from stores, office locations, manufacturing facilities, and cultivation plants.
• Contribute to and execute a consistent imaging/hardware staging process.
• Image POS and workstations/laptop systems prior to being shipped or provided to end users.
• Update and maintain images and version documentation.
• Participate in a schedule of hardware deployments to be done by the On-Site Support team. This can include retail locations.
• Maintain documentation surrounding daily operational tasks and facility specific infrastructure/environments.
• End user support of Enterprise and applications such as M365 Modern Workplace, Adobe, Dynamics 365, Business Central…etc.
• Assist in troubleshooting escalations from vendors for control systems, that may be network or IT infrastructure related.
• Shipping and receiving hardware from users and vendors.
• Setting up workstations for new hires and assisting other technical teams with onboarding new users.

Qualifications:

• Diploma or degree in Information Technology, Computer Science, Information Systems, or a related field.
• 2–5 years of experience providing end-user technical support in a corporate environment.
• Experience supporting multi-site organizations.
• Experience supporting retail, manufacturing, or highly regulated environments.
• Strong communication, teamwork, and customer service skills.
• Must be able to learn quickly and retain gathered knowledge.
• Excellent troubleshooting and analytical skills.
• Capable of working in a face pace and diverse environment.
• Access to a personal vehicle during the day is considered an asset.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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