Success Manager

Job Description

Responsibilities

• Act as an extension of our strategic customers, being a proactive advocate within ZoomInfo and our customer base to accomplish defined objectives
• Develop a trusted advisor relationship with strategic customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging ZoomInfo to achieve full business value
• Proactively grow the breadth and depth of strategic relationships within customers
• Closely manage and nurture accounts to identify and eliminate risk of attrition
• Partner with internal ZoomInfo stakeholders to align account activities with the strategic customer’s business case and strategy
• Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success
• Ensure customers are aware of and educated on new features and releases
• Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services
  

What You Will Bring

• A Full time Bachelor Degree in any stream
• 3 to 5 years of customer success, account management in a competitive SaaS environment catering to Mid Market Level Accounts preferable in US markets
• Geared up to work in night shift – 5 pm to 2 am IST / 7 pm to 4 am IST (Mandatory)
• Have a great understanding of world-class go-to-market process, including how Revenue Operations, Enablement Leaders, Sales Managers, Customer Success leaders and individual contributors think and operate
• Excellent communication skills, including issue tracking, triaging and crisis management
• Ability to efficiently manage multiple customer projects simultaneously
• Communicates with internal and external customers and all levels of management
• Effectively communicate technical information to non-technical audiences
• Delivers informative, well-organized presentations
• Understands how to communicate difficult/sensitive information tactfully
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships
• Manages client expectations effectively
• Self-motivated, collaborative and scrappy team player with innovative ideas to inspire customer loyalty and adoption
• General understanding of sales methodologies and playbooks like Sandler, Winning By Design, MEDDIC a plus!
• Comfortable to work on hybrid -Three days per week from office and Two days work from home

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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