Customer Success Manager

Job Description

Responsibilities

Account Ownership

• Serve as the primary point of contact for customers across your assigned portfolio
• Run a structured cadence of check-ins and quarterly business reviews, presenting utilization data to customer stakeholders
• Build and maintain trusted relationships that position Ridy as a long-term partner
• Maintain accurate CRM records of account interactions, renewal dates, and account health indicators

Adoption & Engagement

• Plan and execute the engagement calendar for customers, including launch campaigns & rider incentives
• Equip on-site tenant experience teams with playbooks and collateral so they can run activations independently
• Monitor ridership and utilization data weekly, identify properties trending below target, and intervene early
• Build customer-facing presentations, reports, and program materials using PowerPoint/Google Slides and Excel/Google Sheets

Renewals & Growth

• Own the renewal calendar for your portfolio and build a data-supported business case for each
• Lead upgrade and expansion conversations, including fleet expansions, additional charging infrastructure, and service tier changes
• Expand into additional properties within existing customer portfolios
• Exceed retention, adoption, and expansion targets

Cross-Functional Collaboration

• Partner with Ridys fleet operations team on vehicle uptime, maintenance escalations, and charging station issues affecting your properties
• Escalate and track customer issues to resolution, keeping stakeholders informed
• Provide structured feedback to the leadership team on customer needs, service gaps, and product opportunities

Qualifications

• 3-5 years of experience in customer success, account management, or B2B sales at a startup or high-growth technology company in India
• Demonstrated ownership of a book of accounts or a quota covering renewals, retention, or expansion not just onboarding or support
• Experience working with U.S. or international customers
• Excellent written and verbal English, with the ability to engage senior corporate and real estate decision-makers
• Strong analytical skills able to work with usage data, spot trends, and build a clear performance narrative
• Proficiency with CRM platforms (HubSpot, Salesforce, Zoho, Attio, or similar) and modern sales and customer success tooling (Apollo, Outreach, LinkedIn Sales Navigator, or similar)
• Advanced proficiency in PowerPoint/Google Slides and Excel/Google Sheets
• Comfortable with collaboration tools including Slack, Notion, Zoom/Google Meet, and modern task and project trackers
• Outstanding organization and a self-starter mindset, comfortable with autonomy in a fast-paced environment
• Able to work U.S. business hours long term

Preferred Qualifications

• Exposure to technology, B2B sales, B2B customer success, proptech, real estate, hospitality, or mobility
• Experience planning and running customer events, community programs, or engagement campaigns
• Familiarity with AI tools for research, drafting, analysis, and productivity
• An interest in sustainability, climate tech, or the future of transportation

What We Offer

• Competitive annual compensation of 8 LPA – 12 LPA, structured as a fixed base plus performance-linked variable pay. Final compensation will reflect the candidates qualifications and experience.
• Comprehensive health coverage
• Paid time off and public holidays
• A motivated team passionate about sustainability and electric mobility
• Ownership of a portfolio of accounts with leading U.S. real estate owners and corporations
• Direct mentorship from and daily collaboration with Ridys founding team
• Career growth at a fast-growing climate-tech company, with the opportunity to help shape Ridys customer success practice as it expands
• Opportunity to influence the future of urban planning, real estate, mobility, and sustainability

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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