Specialist

Job Description

Responsibilities

• Respond to and resolve complex employee and associate complaints and concerns and influence outcomes that reduce risk for the Company.
• Initiate and conduct prompt, thorough, and impartial investigations into employee and associate complaints, including harassment, discrimination, retaliation, and other workplace issues.
• Gather and analyze relevant evidence, including documents, emails, and other records. Handle all investigation related information with the highest level of confidentiality and discretion.
• Interview complainants, witnesses, and subjects of investigations, ensuring a fair and respectful process.
• Maintain detailed and accurate records of investigations, including interview notes, evidence collected, and findings. Ensure investigations are conducted in accordance with company policies, legal requirements, and best practices.
• Perform root cause analysis and recommend improvements to policies, processes, and controls. Prepare investigation reports that summarize findings, conclusions, and recommendations.
• Ability to simultaneously drive multiple, highly sensitive cases forward to timely resolution.
• Stay informed about changes in employment laws and regulations that may impact the investigation process.
• Work closely with HR, legal counsel, and management to address investigation findings and implement appropriate corrective actions.
• Review analytics to identify opportunities for improving policies, programs and procedures based on data and trends.
• Provide guidance and support to managers and employees on investigation related matters. Promote a culture of compliance and ethical behavior within the organization.
• Assist in developing and delivering training related to workplace conduct, harassment prevention, and ethical behavior.
• Coach and support employees and associates in crisis.
• Participate in special projects and perform other duties as assigned.

Requirements

• 3+ years experience in workplace investigations, compliance, legal operations, ethics, or employee relations; or equivalent combination of education and experience.
• Experience with conducting workplace investigations including developing investigative plans, analyzing data, making credibility assessments, drawing conclusions, reporting findings, and making recommendations.
• Familiarity with US workplace norms, policies, and employment related standards.
• Excellent communication skills, including the ability to manage sensitive conversations.
• Demonstrated success in resolving conflict, specifically in high risk and/or complex situations, and working with people in crisis in a multi-unit organization.
• Consulting, interpersonal, and problem-solving skills and the ability to influence leaders and shape outcomes to effectively manage risk and meet business objectives. Willingness and ability to coach and mentor.
• Analyzes information objectively and makes well-reasoned decisions. Ability to identify opportunities for improvement to programs, policies, processes, controls and to collaborate with others in implementing solutions.

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