Specialist 

Job Description

Responsibilities

• Conduct client training in preparation for Go-Live events, following CRM’s standard implementation methodology. 
• Complete practice assessments and workflow analysis guided by industry best practices. 
• Instruct clinical and non-clinical staff on the proper use of software applications. 
• Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness. 
• Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress. 
• Perform additional responsibilities as assigned based on business needs. 
• Issue Resolution and Optimization: 
• Investigate and resolve client issues during implementation and go-live. 
• Identify opportunities for workflow improvement and optimization post-go-live. 

Collaboration: 

• Partner with internal teams to ensure successful implementation and alignment with client needs. 
• Communicate effectively with clients and team members to ensure alignment and satisfaction. 
• Additional duties as required.  

Minimum Requirements

• 3 years of experience in the Healthcare IT industry, specifically CRM software implementation 
• 1 year of GoHighLevel (GHL) software experience 
• Ability to cultivate strong relationships & influence behavior 
• Excellent verbal and written communication skills 
• Excellent time management and organization skills 
• Proven ability to solve problems creatively 

Preferred Qualifications

• Knowledge of or applicable experience in one of main medical specialties 
• Knowledge of workflow of a Medical Clinic 
• Understanding of HIPAA and PHI 
• Technical Background in CRM or GHL 
• Bachelor’s degree in related field 

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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