Specialist 

Job Description

Responsibilities:

1. Handle inbound and outbound customer interactions in French and English.
2. Assist customers with travel-related queries and requests.
3. Provide accurate and timely resolutions while maintaining high customer satisfaction.
4. Communicate effectively with customers to understand and address their concerns.
5. Adhere to quality, compliance, and process guidelines.
6. Maintain productivity and service-level standards.
7. Collaborate with internal teams to ensure smooth issue resolution.
8. Document customer interactions accurately in the system.

Other requirements

1. HSC with a minimum of 6 months of work experience, or fresh graduates are eligible to apply.

2. French language proficiency at B2–C2 level is mandatory.

3. English communication proficiency at C2–C3 level is required.

4. Excellent verbal communication and interpersonal skills.

5. Willingness to work in a 24×7 rotational shift environment.

6. Work-from-office role based in Thane.

7. Immediate joiners will be preferred.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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